From first contact to resolved — or handed off
LaunchLine handles the full support journey across any channel, and passes complex cases to your team with full context.
Five steps from contact to resolution
Merchant Starts Support
A merchant contacts support by phone, SMS, or web chat.
AI Understands the Issue
LaunchLine identifies the problem and responds with the right support flow.
Guided Troubleshooting Begins
The agent walks the merchant through clear steps to resolve the issue.
Issue Is Resolved or Escalated
If the problem can be solved, the conversation is completed; if not, it is passed to a human agent.
Human Agent Takes Over with Context
The human agent receives the transcript and issue details so the merchant does not need to repeat everything.
One AI, three ways to reach support
LaunchLine handles phone, SMS, and web chat with the same quality of support across all three.
Phone
Merchants call support and speak with the AI agent like a normal support line — resolving urgent issues fast, around the clock.
SMS
Merchants text support and get step-by-step help in a simple format — ideal for quick questions and follow-ups.
Web Chat
Merchants start a conversation from a website or portal — ideal for guided troubleshooting and detailed instructions.
When the AI can't solve it, your team picks it up seamlessly
When LaunchLine cannot resolve the problem, it escalates the conversation to a human support agent with the full transcript and issue context. The merchant gets a smoother handoff without starting over from the beginning.
- Full conversation transcript included
- Issue context collected by the AI
- Merchant does not need to repeat themselves
- Support team can continue from where AI left off
See it working for your support team
Book a demo and walk through a real merchant support scenario.