Features
Everything a POS seller needs to run AI support
LaunchLine is purpose-built for POS support — not a generic chatbot bolted onto your workflows.
Omnichannel Merchant Support
One support system for phone calls, SMS, and web chat.
- Merchants can reach support through the channel that suits them best.
- Conversations stay focused on support issues related to POS usage and troubleshooting.
- POS sellers can offer a more consistent support experience across all channels.
AI-Led Issue Resolution
Handles common merchant support issues without waiting for a human agent.
- Guides merchants through clear troubleshooting steps for routine problems.
- Helps resolve day-to-day support questions such as printer issues, payments, and terminal setup.
- Reduces the volume of repetitive cases reaching the support team.
Human Escalation with Full Transcript
Transfers unresolved cases to a human agent with full conversation history.
- Human agents receive the transcript so merchants do not need to repeat the issue.
- The handoff includes the context already collected during the conversation.
- Escalation helps support teams respond faster to more complex cases.
White-Label Branding
Run the support experience under your own brand.
- POS sellers can present LaunchLine as part of their own support service.
- The support journey can match the seller's brand and customer relationship.
- Merchants interact with a branded support experience instead of a third-party product.
Seller-Specific Knowledge Setup
The system can be configured around each POS seller's support materials.
- Use your own product information, troubleshooting steps, and support workflows.
- Keep responses aligned with the devices, setup, and processes you support.
- Create a support experience that reflects how your team already works.
Common POS Workflow Support
Built to help with the kinds of questions merchants ask every day.
- Supports issues such as payment failures, tipping questions, printer problems, and stock tasks.
- Helps merchants with practical operational questions, not just general chat.
- Keeps support focused on real POS usage and merchant needs.
Consistent Support Handling
Delivers structured responses instead of relying on agent-by-agent variation.
- Merchants receive the same core guidance for the same common issues.
- Support quality becomes easier to manage as merchant volume grows.
- Helps reduce gaps caused by inconsistent handling of routine cases.
Scalable Support for Growing Seller Networks
Supports more merchants without expanding human support at the same rate.
- Handles repeated support requests automatically across multiple channels.
- Helps POS sellers serve larger merchant bases more efficiently.
- Allows human teams to stay focused on cases that truly need personal attention.
Ready to see LaunchLine in action?
Talk to our team and get a demo tailored to your POS setup.